Our Policies

Our Customer Guarantee

At Queen Of The Brides, your satisfaction is of the utmost importance. Count on us for quality products, on time delivery, and excellent customer service. We will have your order delivered by the due date or in time for your event. Your order will be made with high quality materials and we ensure excellent workmanship. Our master seamstresses and embroiderers have many years of experience so rest assured that your order will be made to high standards of excellence. At Queen Of The Brides, our goal is to ensure a pleasant ordering experience that will allow you to shop with confidence.

Refund and Return Policy

Custom-made products are non-refundable and non-exchangeable. A custom order is made to measurements provided by customer. All sales are final. The customer is responsible for providing accurate measurements. Authorization from The Company is required prior to return. All packages should be mailed via insured and prepaid US Mail, Fed Ex or UPS (for your protection and to insure prompt delivery). Shipping and handling fees are not refundable.

Shipping and Delivery Policy

Our manufacturing center is located in Texas. We ship within the U.S.A., Canada, Australia and certain countries in South America, the Caribbean, and Europe. Submit our contact form to confirm if we ship to your country. The customer is responsible for custom duties, fees, and/or taxes on international shipments. International mail incurs additional shipping and handling fee. The turnaround time for delivery will be provided upon receipt of your order inquiry with specifications.Click here to see the countries we ship.

Installment Plans

We offer installment plans to our customers.
You can pay in:
2 installments
3 installments
4 installments
Monthly installments
Contact us via email or phone call (832-969-5961) to setup your payment arrangement.
Our installment plans are designed to make it easier for you purchase from us. There are no Credit Checks with our installment plans. Installment plans are not offered on rush or express orders.

Privacy Policy

We do not disclose your personal information to third parties. Personal information received are used for purpose provided including filling orders, responding to inquiries, etc.

Online Copyright Protection Notice

The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication of any such content or any part of the Site is prohibited. Copyright © 2012-2015 Queen Of The Brides and TeKay Designs Inc. All rights reserved.

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